Terms & Conditions – 

Access & use of the website –
GDPR Data Privacy Policy – Cookies policy
Terms & Conditions
Welcome to our website. Your access to and use of our website (“the website”) is subject entirely to the following terms and conditions of use (“the terms”).
By continuing to browse and use the website you are agreeing to comply with and be bound fully by these terms.  If you do not agree with any part of the terms, please stop using the Website.
Skip Hire
The terms apply to all orders placed by you the customer (‘you’ or ‘the hirer’) with Lincoln Waste Management Ltd ‘us’ or ‘we’),  whether the order is placed through the website, mobile phone app, via telephone, or in any other manner. By placing an order, you fully agree to be bound by the terms.

Please make sure you have read and understood the terms before placing your order.  If you have any queries regarding the terms or anything else, please contact our helpful team in the office who will be happy to advise you, on 01522 684776.

1.  By hiring a skip from Lincoln Waste Management Ltd Lincoln whether by phone, through the website or any other means, you fully agree to be bound by the terms and any new terms or changes to the terms and conditions as may be made from time to time. This is a requirement of hire.

2.  All skip orders are subject to availability and we reserve the right to refuse to supply you.

3.  All skip orders should be paid for in advance prior to delivery.   Payment may be made over the phone, by BACS, or online through the Website.  We do not accept cheques.

4.  The hire period (including delivery day) is 7 days.  However we are flexible, if you require a longer hire period, please call our helpful team in the office who will be happy to advise .You must call us within the 7 day hire period to off-hire your skip so that it can be placed on the clears list to avoid additional hire charges.   You accept and agree that if you fail to do so, you will be charged a daily rate of £10.00 + VAT, from the last day of the hire period, to the date you call us to off-hire the skip. (see Conditions 29 & 30) PLEASE BE AWARE THAT SKIPS ARE NOT PICKED UP ON THE SAME DAY YOU CALL US TO OFF-HIRE THEM.  THEY ARE PUT ON THE CLEARS LIST AND ARE PICKED UP IN ORDER OF WHO HAS CALLED THEM IN FIRST.   WHEN WE ARE BUSY THERE ARE MANY SKIPS ON THE LIST, SO IT CAN TAKE SEVERAL DAYS TO CLEAR A SKIP IF WE ARE VERY BUSY.  WE DO HOWEVER COLLECT THEM IN AS QUICKY AS WE ARE ABLE. 

5.  You are responsible for controlling all waste that is placed in the skip until the skip is collected.  Certain waste types (e.g. ceramics and plasterboard) will need to be kept segregated to avoid contamination with other waste.  We will provide tonne sacks within the skips where needed or requested to help you with segregation, so that as much of your waste as possible can be recycled. This will help keep your waste disposal costs to a minimum, whilst also helping the environment.
Under no circumstances can you put (or allow others to put) hazardous waste into the skip.

THE FOLLOWING WASTE IS NOT ALLOWED IN ANY SKIP due to Health & Safety and Environment Agency regulations:- 

• No Glass – We are unable to accept glass of any sort including glass within window frames or doors;
• No Food waste;
• No Soiled nappies, incontinence pads or any materials contaminated with human faeces;
• No Animal carcasses, animal faeces or any contaminated materials e.g contents of pet litter trays or pet bedding (e.g in hutches);
• No Paint tins, cans, drums or other containers that have been used to carry liquids oil or grease of any kind, unless empty, containing no liquid whatsoever and dry, with lids off;
• No Liquids whatsoever;
• No Grease or oil of any kind whatsoever, whether contained or not;
• No Chemicals, pesticides or insecticides e.g from garden or cleaning products;
• No Televisions or Computer Monitors;
• No Light bulbs or Fluorescent Tubes;
• No Refrigerators or freezers;
• No Batteries;
• No Rubber Tyres or any other rubber;
• No Gas Canisters;
• No Asbestos in any form or type;
• No Liquid cement/concrete;
• No Toxic or corrosive materials, or solvents;
• No Clinical/Medical waste of any kind;
• No plasterboard backed with foil or polystyrene;
• No fire ash
• ALSO we do not accept astro turf or clay.

ROOFING FELT.  If you have roofing felt to dispose of, you must discuss this with us when ordering your skip.  If you have a large amount to dispose of, you will be charged an additional fee for its disposal in addition to the cost of skip hire, depending on weight.

PLASTERBOARD (Plain backed). If you have plasterboard to dispose of you must discuss this with us when ordering your skip. Due to environmental regulations plasterboard is not allowed in landfill and must be kept segregated from all other waste to avoid contamination and to enable it to be processed for recycling. You will be charged a plasterboard processing fee for its disposal in addition to the cost of skip hire. Please check with the office for current rates. We will provide tonne sacks within the skip for this purpose. If you have a large amount of plasterboard to dispose of, a separate skip may be required. Please discuss this with us when hiring your skip. Note You will be charged an additional disposal fee on top of the plasterboard processing fee if plasterboard is not segregated, found to be contaminated, or backed with foil or polystyrene.

CERAMICS (e.g tiles, sinks/toilets). If you have ceramics to dispose of you must discuss this with us when hiring your skip. Ceramics must also be kept segregated to avoid contamination from other waste in order to enable recycling. Tonne sacks will again be provided within the skip for this purpose. Note You will be charged an additional disposal fee if ceramics are not segregated or found to be contaminated.

MATTRESSES MUST BE PLACED ON TOP OF THE SKIP ONCE IT IS LEVEL FILLED. You will be charged a processing fee in addition to the cost of skip hire to prevent them going into landfill. Please check with the Office for current prices.

You accept and agree that any unauthorised waste listed above which is found in the skip once it has been collected will be returned to your address and you will be charged the additional costs of handling the waste along with the added transportation costs of returning the items.    You also accept and agree that in the event that we are unable to return these items, you will be charged the full costs of handling, treatment and transportation necessary to achieve final disposal within current legislation.

If you have any queries, PLEASE CHECK WITH OUR TEAM IN THE OFFICE who will be happy to advise.

6.  You will ensure clear access to the position where you require the skip placing.  Blocked access due to abandoned vehicles or materials resulting in a failed delivery/collection will incur standing time and/or an aborted delivery charge (known generally as a wasted journey fee).  

7.  Note:  Driveways, whether Block paved, concrete, tarmac or other, can occasionally be marked or damaged by skips, lorries or lorry stabilizing equipment when skips are placed on them.  You agree that you will take steps to protect surfaces (paving slabs, soft ground, paved or concrete driveways etc) before delivery of the skip.  We will  not accept responsibility for damage to any surface which may be caused by the placing use or removal of the skip. You agree and accept that any damage to any surface is at all times your sole responsibility.

8.  Included in the standard price of skip hire is a 15 minute period for the deposit of or loading and removal of a skip.  We reserve the right to charge you for any further delay from whatsoever cause for the length of time the vehicle is kept waiting, based on the daily work rate of the vehicle.

9.  You will not remove the skip from the place where it is deposited.

10.  You agree to ensure the safe loading of waste into the skip and that the area around the skip is kept safe and tidy.

11.  You must ensure the skip is ‘level filled’ and not filled above the top of the level of its sides.  (When hiring a skip you are paying for the disposal of the volume of waste in a level filled skip).  All skips must be loaded sensibly to ensure safe transportation and must not contain heavy materials which would make them over weight.  More importantly, overloading a skip, if the load is unsafe, is against DVSA regulations.  If the skip is too heavy or the load is unsafe, it will not be taken away until you have rectified the problem.  Drivers have the right to refuse to remove a skip if overloaded or loaded dangerously.   You are responsible for unloading and removing any excess or dangerously loaded waste from such skips, however, We reserve the right to remove any objects from the skip that we feel may jeopardize the safe transportation of any skip.

12.  If your skip has been overfilled, you will be notified and will be offered the choice of either removing the excess waste until the skip is level filled, or paying an overload fee based on the excess amount of waste.   This charge will be payable before the skip is collected.
We reserve the right to charge an aborted collection fee (known generally as a wasted journey fee) if  the skip is found to be overloaded or unsafe for transportation.  This will be chargeable at the sole discretion of Skip Hire Lincoln.

13.  Where a skip is required to be placed on a public highway, it is your responsibility to ensure that permission of the Highways Authority has been obtained under the Highways Act 1980.   Failure to do so could lead to a fine from the Highways Authority and your skip being removed before you’ve finished using it. We will assist in obtaining a valid permit for you on your behalf.

14.  You warrant that you fully understand all the conditions of the permit, subject to which the Highway Authority’s permission has been granted and further warrant that you will comply with all the conditions of the permit as specified.  You will ensure the observation and performance of those conditions at all times.  You also warrant that the permit will be kept in force until the skip is removed.

15.  In the event of the Highways Authority or the Police exercising their powers to move or remove the skip during the period of hire, you acknowledge that you are responsible for all costs thereby incurred.

16.  You are fully responsible for the lighting and coning of the skip if placed on the public highway and will specifically ensure that the skip is properly coned at all times and lighted throughout the hours of darkness or poor visibility.  In accordance with the conditions of the permit.

17.  We will provide cones and lighting on the skip for you when this is required.  In return, you agree to check the lighting on a daily basis and notify Lincoln Waste Management Ltd immediately if there is a malfunction.

18.  You are responsible for the lights whilst the skip is on hire and agree to reimburse Lincoln Waste Management Ltd in respect of any loss or damage to the lights howsoever caused whilst the skip is on hire (fair wear and tear excepted).

19.  Any skip placed on a driveway, or anywhere else requested by the hirer, is placed there solely at the hirer’s risk.  You agree and accept that any damage/claim arising from such placing, use or removal of a skip, will at all times be your sole responsibility.  Skip Hire Lincoln accepts no responsibility whatsoever, for any damage to (including but not limited to) gas, water, electricity or telecommunication services, footpaths, curbs, gutters, roads, driveways, walls, or fences, arising out of the placing, use or removal of a skip whilst on hire.

20.  Upon requesting Lincoln Waste Management Ltd or its drivers to depart from the highway to place a skip on your driveway, garden or any other private property, you accept and agree you are fully responsible for pointing out to the driver, prior to delivery, any manhole covers, low lying cables, narrow entrance pillars, or any other potential risks or obstructions to the skip delivery, or risks to the driver.

Whilst we take every care possible to avoid any damage to the driveway or other property, please note that once we vacate the highway to deposit or remove a skip at your request, you accept and agree that any damage/claim arising from such placing, use or removal of a skip, will at all times be your sole responsibility. You also accept and agree to indemnify us for any damage that occurs whilst on your property.  We will not be held responsible or liable for any damage caused during the placing, use or removal of any skip that you have requested to be placed on your driveway or any other part of your property.

21.  You will fully indemnify and reimburse Lincoln Waste Management Ltd in respect of any loss, costs, claims, damages or expenses that Lincoln Waste Management Ltd may sustain arising out of the placing, use or removal of a skip whilst on hire, whether as a result of damage to the vehicle, to the skip, or injuries to persons or property or third party, including to the road margins and pavements howsoever the same may be caused or arise.

22.  You are responsible for the loss of or any damage to the skip whilst on hire, from the day of delivery until the skip is removed by Lincoln Waste Management Ltd and in particular you undertake:-
(a)  NOT TO LIGHT FIRES in the skip or to burn anything inside it
(b)  Not to place any corrosive acid or noxious substances or liquid cement or concrete into the skip

23.  You agree to reimburse Lincoln Waste Management Ltd in respect of any loss or damage to the skip (including possibly a new skip), due to non-observance of the above whilst the skip is on hire from whatsoever cause that may arise (fair wear and tear excepted).

24.  You will immediately notify Lincoln Waste Management Ltd and the police of any loss or theft of a skip.   If a skip is reported stolen, Skip Hire Lincoln must be notified of the incident number obtained from the police in order to terminate the hire of the skip.

25.  You agree that all activities undertaken by you which may be subject to regulation under the Duty of Care (Section 34) of The Environmental Protection Act (1990) are fully compliant with the legislation and do not detrimentally effect the compliance of Skip Hire Lincoln with said legislation.

26.  Ownership of the skip belongs to Lincoln Waste Management Ltd at all times.  Ownership of any skip contents shall pass to Skip Hire Lincoln upon collection unless otherwise agreed in writing, with the exception of any contents found to be in breach of the terms of this agreement, which will be dealt with in accordance with Condition 2 as seen above.

27.  You will allow Lincoln Waste Management Ltd access to the skip at all reasonable times for the purposes of inspection, maintenance, replacement or repossession.

28.  You will contact Lincoln Waste Management Ltd as soon as the skip is full to arrange for its removal and undertake to fill the skip within the 7 day hire period.

29.  If you fail to inform us that the skip is ready for collection, you will be charged for any additional days that the skip is kept outside the 7 day hire period, until the date you call us to off-hire the skip.  NOTE We are not required to give you prior notification of our intention to remove the skip once the hire period has expired.

30.  Should you wish to extend the period of hire, you must contact us a soon as possible, giving us at least 2 clear working days’ notice before the expiry of the hire period.  Any extension granted, will be charged at a weekly rate, determined by Lincoln Waste Management Ltd.

31.  Should you require any skip to be emptied and returned, or exchanged, it will be charged as a second hire at the full rate.

32.  You will ensure that when collection or exchange is required there is a clear space at one end of the skip of no less than thirty feet to enable the lorry necessary access to allow safe collection and removal.

33.  Skips will be collected as soon as practicable (which could take several days during our busy periods or due to unforeseen circumstances) unless an alternative arrangement was made at the time of booking.  In any event, Lincoln Waste Management Ltd reserves the right to collect the skip at a later date than that specified at the time of booking.

34.  In all cases, delivery and collection times are given for guidance only and Lincoln Waste Management Ltd shall not be liable for any consequential loss, expenses, liabilities or claims arising out of the late delivery, non-delivery, collection or failure to deliver on the preferred delivery date, due to unforeseen circumstances.

35.  We shall be entitled at any time, for any reason whatsoever and without explanation, to terminate with immediate effect the hire of the skip and repossess it.

36.  You agree, in the event that you fail to pay the hire charge in full, Lincoln Waste Management Ltd may return the waste (or a quantity of waste which in the opinion of Lincoln Waste Management Ltd is similar thereto) and shall for such purpose be entitled to enter upon any of your premises or any third party premises from whom the waste was collected, to deposit such waste thereon.

37.   Any advice given by Lincoln Waste Management Ltd or its employees, via the phone, website or other, on suitability of skip size or anything else, is given for guidance purposes only, and should not be relied upon. You agree that It shall be your own responsibility to ensure that any skip size or services meet your requirements.  Skip Hire Lincoln shall not be held liable for any consequential loss, expenses, liabilities or claims arising out of the unsuitability of any skip or service.
Access and use of the website
Your access and use of the website is entirely at your own risk.

You will not use the website for any unlawful purpose or any purpose prohibited by these terms and conditions.

Neither Lincoln Waste Management Ltd nor any third party provide any warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free from viruses, malware or anything else which may be harmful or destructive.

By accessing the website you are agreeing to assume full responsibility for the protection of your computer system, including that of third parties who may access or be otherwise connected to your computer systems, from viruses, malware or anything else that may be harmful or destructive.  This includes computer hardware and software, stored data on your computer system and the stored data and computer systems including hardware and software of any third parties who may access or be otherwise connected to your computer systems.

Lincoln Waste Management Ltd accepts no liability whatsoever for any damage sustained as a result of any such viruses or malware or anything else which may be harmful or destructive.

The contents of this website are for your general information and are for guidance purposes only, they do not constitute advice and should not be relied upon.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

The contents of this website are subject to change without notice. Lincoln Waste Management Ltd reserves the right to change or remove (temporarily or permanently) the website or any part of it without notice.

From time to time, the website may include links to third party websites that are controlled and maintained by others. These links are provided for your convenience to provide further information.  They do not signify that we endorse these websites.  We are not responsible for the content or availability of any such sites.

This website contains material which is owned by or licensed to us. This material includes all copyright, trademarks, and all other intellectual property rights on the website and its content including but not limited to, the website design, text, graphics and all software and source codes connected with the website.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

By accessing the website you agree that you are accessing the content solely for your own personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.

Lincoln Waste Management Ltd does not permit the use of LRCS or SKIP HIRE LINCOLN or any other Lincoln Waste Management Ltd trade mark, including logos and graphics, in any manner whatsoever that would imply Skip Hire (Lincoln) Ltd’s partnership, affiliation, support or endorsement of a third party product or service.

This website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Lincoln Waste Management Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Nothing in these terms and conditions shall be construed so as to exclude or limit the liability of Lincoln Waste Management Ltd for death or personal injury as a result of the negligence of Lincoln Waste Management Ltd or that of its employees or agents.

You agree to indemnify and hold Lincoln Waste Management Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Lincoln Waste Management Ltd arising out of any breach by you of these terms and conditions or other liabilities arising out of your use of this website.

Lincoln Waste Management Ltd will not share any personal data sent to us through the Website with any other companies.  Your personal information is held in accordance with the data protection act.

Should any of these terms and conditions be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or condition shall be severed and the remaining terms and conditions will remain in full force and effect and continue to be binding and enforceable.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England. 
GDPR Data Privacy Policy
Introduction
We respect your privacy and take the protection of your personal data very seriously.  We have put controls in place to ensure your data will be held securely and processed in accordance with the General Data Protections Regulations (GDPR) and the Data Protection Act 2018 (DPA 2018).
This privacy policy applies to all personal data collected and processed by us when you visit this website for our skip hire and clearance services (“our services”). This privacy policy also applies to any personal data collected or received through means other than this website – for example via email, letter, telephone or face-to-face contact.
Acceptance
By accessing and using the website and/or services of Lincoln Waste Management Ltd, you signify your consent to our collection, use and storage of such data.  If you do not agree with this policy, please do not use our website or services.
We may occasionally make changes to this policy by updating this page.  You should check this page from time to time to ensure you are happy with any changes made. Your continued use our website and services following the updates to this page, will mean you accept those changes.
1. Purpose of this privacy policy
This privacy policy aims to inform you how we collect and process your personal data, so that you are fully aware of how and why we are using your data.  We’ll also tell you about your privacy rights and how the law protects you.
Please read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This website and our services are not intended for children and we do not knowingly collect data relating to children.
Data controller
Lincoln Waste Management Ltd (collectively referred to as “Skip Hire Lincoln”, “we”, “us” or “our” in this privacy policy) is the data controller responsible for your personal data in compliance with the Data Protection Act (1988) and EU General Protection Regulations (GDPR). Lincoln Waste Management Ltd
If you have any questions about this privacy policy, including any requests to exercise your legal rights (as set out in section 9 of this privacy policy), please contact us using the details set out below in section 11.
Cookies
Anonymous user data is recorded when visiting our website, please see the section on Cookies and Google Analytics below. No data is shared with any third parties.
Cookies are small text files that are placed on your computer when you visit a website and are widely used in order to help websites work efficiently, as well as to provide information to the owners of the site you are visiting.

We use Google Analytics, a third-party analytics provider, to analyse the use of our website; Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ devices. The information generated is used to create reports about the use of our website. Details collected during your visit will include, but are not limited to, traffic data, location data, other communication data and the resources you access. However, all data collected is anonymous and will not identify you as an individual.

Google store this activity information, and you can view Google’s privacy policy at Google store this activity information, and you can view Google’s privacy policy at http://www.google.com/intl/en-GB/policies/privacy/
You can you can control whether your computer accepts cookies or choose to delete them at any time; however some of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Any link is not an endorsement of those websites.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. This privacy policy only applies to this website. When you leave our website, we encourage you to read the privacy policy/notice of every website you visit.
2. Personal data we receive
Personal information, “personal data”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) for example the anonymous technical data gathered using cookies when you visit our website where your identity has been removed. You can find out more about personal data from the ICO at https://ico.org.uk/  We may collect, process and store different kinds of personal data about you which we have grouped together follows: –

This information may include, but is not limited to;

• Identity Data includes (first name, last name, title);
• Contact data includes (billing address, delivery address, email address, telephone numbers). This information can relate to the person whose property we are arranging for the skip to be delivered to, where the clearance service is to take place, the contact for the day (if different), the person placing the order (if different);
• Transaction data includes details of your payments to us, details of the services you have obtained from us, along with any other information which you or a third party provide to us during the course of the provision of our services to you;
• Financial data includes card payment details. If you pay for the services by card, we do not store the card details you provide. These are held by the third-party card processors who have processed your payments in accordance with current laws and regulations;

If you fail to provide personal data – You are not required to provide us with the personal data that we request, but if you choose not to do so, we may not be able to respond to any queries you may have or provide you with our services.  You can find out more about personal data from the ICO at https://ico.org.uk/

Special Categories of Personal Data –  We do not collect any special categories personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How we collect your personal data
We may collect personal data from a variety of sources. This may include for example, but is not limited to:

Direct interactions:

• Personal data you may provide (e.g. identity and contact data) when you contact us by filling in the contact form on our website to enquire about, request our services or give us feedback.
• Personal data you may provide (e.g. identity and contact data,) when you contact us by phone, email, post or otherwise to enquire about, request our services or give us feedback.
• Personal data you provide when paying for our services over the phone (e.g. identity, contact, transaction and financial data). We do not store your card details. These are processed and held by trusted third-party card payment processors who has processed your payment in accordance with current laws and regulations.

Third Parties:
We may receive personal data about you from various third parties and public sources as set out below including but not limited to:

• Personal data (e.g. identity, contact) provided about you when someone else uses our services to obtain a quote or use our services on your behalf.
• Personal data (e.g. Identity, contact, financial data & transaction data) from third party card processing providers (e.g. Elavon, PayPal or Stripe), confirming orders you have placed over the phone or through our website and financial transactions processed by them.

4. How your personal data will be used
We will only use your data in circumstances where the data protection legislation allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract – Where we need to perform a contract we are about to enter into or have entered into with you to enable us to provide you with our services (but limited to what we need to perform and improve the service you require).
• Legitimate Interest – Where we have justifiable reason for processing your data for our legitimate interests (or those of a third party) and your interests in conducting and managing our business, to improve the services we have to offer, comply with our legal obligations and to help us prevent fraud, whilst ensuring your fundamental rights are not unduly impacted.
• Comply with a legal or regulatory obligation – this means processing your personal data where it is necessary for compliance with a legal/regulatory obligation that we are subject to.
• Where we have received your informed and specific consent to do so.

We have set out below, in a table format, a description of the ways we use your personal data, with the legal basis we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

 

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To provide you with information related to the services that you have requested from us; Confirming details of your clearance services and skip orders, including arrangements for skip delivery/collection.	(a) Identity (b) Contact         (c) Transaction	(a)Necessary for our legitimate interests (to help develop and grow our business) (b) Performance of a contract with you
To process your order for our services including: (a) Process invoices (b) Manage payments fees & charges, refunds and prevent fraud (c) Collect and recover money owed to us.	(a) Identity (b) Contact   (c) Financial         (d) Transaction	(a) Performance of a contract with you (b)Necessary for our legitimate interests (to recover debt due to us).
To Manage our relationship with you including: (a) responding to your requests, including complaints (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review/provide feedback about the services we have provided (c) Comply with any legal obligations	(a) Identity (b) Contact	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to help us develop/improve our services)
To administer and protect our business and this website and improve our services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact    (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud (b) Necessary to comply with a legal obligation.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Marketing
You will not receive marketing communications from us.
Third-party marketing
For the avoidance of doubt, we do not and never shall sell your personal or organisation data to third parties for marketing or advertising purposes.
Change of purpose
We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Automated decision making
We do not use any form of automated decision making in our business.
5. Third parties who your personal date may be shared with
We may share your personal data with third parties set out below for the purposes set out in the table in paragraph 4 above, for example:

• External Third Parties based within the UK who provide IT and System administration services.
• Third party card processing providers e.g PayPal and Stripe for the purposes of processing your payments for our services. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support your payment, such as the purchase total and billing information. See PayPal Privacy Policy and Stripe Privacy Policy for more details.
• Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
•  HM Revenue & Customs, regulators and other authorities based in the United Kingdom who may require reporting of processing activities in certain circumstances.
• Comply with a legal or regulatory obligation  – this means we may process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to, or where we believe we are under a duty to comply with any legal obligation, or in order to enforce our website terms or other agreement, or to protect the rights of Lincoln Waste Management Ltd or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
• Third parties to whom we may choose to sell, transfer or merge our business.  Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners or advisors may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will not provide your personal data to third parties (other than those specified within this privacy policy) unless we have your permission or are required by law to do so.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We are committed to ensuring your information is secure, however you acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
8. Data retention – how long we retain your personal data
We will only retain your personal data for as long as is reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.  In order to comply with our legal obligations, the information is retained for a minimum of 7 years. Thereafter, we carry out regular reviews of the information we store and delete it where appropriate.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
Any personal data held as anonymous data (so that it cannot be associated with you) for research or statistical purposes may be used indefinitely without further notice to you.
9. Your legal rights
Under the data protection laws, you have the following rights with respect to your personal data:

• Access – request that you receive a copy of the personal data which we hold about you;
• Correction – request that we correct any personal data if it is found to be inaccurate or out of date;
• Erasure – request that your personal data is erased where it is no longer necessary to retain such data;
• Withdraw consent – where consent was the lawful basis for processing your data, you may withdraw consent to the processing at any time, however we may not be able to provide you with our services;
• Data transfer – request we provide you with your personal data and where possible, transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you;
• Restriction of processing – where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• Object to processing – where processing is based on our legitimate interests (or those of a third party), to process your data, (e.g performance of a task) but you feel this impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have legitimate grounds to process your information which override your rights and freedoms.
• Lodge a complaint – You have the right to lodge a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues via their website https://ico.org.uk via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK. We would however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

If you wish to exercise any of the rights set out above, please contact us by emailing: info@skiphirelincoln.co.uk as above.
No fee required – with some exceptions
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.  Changes to this Policy and your duty to inform us of changes
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in September 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
11. Queries requests or concerns
How to contact us
Please contact us if you have any questions about this policy or information we hold about you.  You may contact us by email (info@skiphirelincoln.co.uk) or post (Unit 9a Westminster Industrial Estate, Station Road North Hykeham Lincoln LN6 3QY).

 

Cookies Policy
The law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our website and consent to cookies being stored on your computer (laptop/mobile/tablet).
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Lincoln Waste Management Ltd using cookies for the purposes outlined below.
What Are Cookies?
Cookies are small text files that are downloaded to your computer when you visit a website and are widely used in order to help websites work, or work more efficiently, as well as to provide information to the owners of the site you are visiting, for example: –

Session Cookies – These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent Cookies – These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website). They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

First and Third-party Cookies – This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

Sharing with social networks – If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy

Use of Cookies
We use cookies to improve your experience on our website by helping it work more efficiently and for functionality purposes, for example, to enable you to use our contact form or use our shopping cart.
The following types of cookie are used on this website:

Strictly necessary cookies
These are cookies that are required for the operation of our website to help it work more efficiently. They include, for example, cookies that keep track of cart contents while you’re browsing our site and enable you to use the shopping cart to order and pay for our services.

Google Analytics/Performance cookies
We use Google Analytics, a third-party analytics provider, to analyse the use of our website.  Google Analytics generates statistical and other information about our website using cookies which are stored on users’ devices. The information generated is used to create reports about the use of our website. This allows us to see how visitors move around our website when they are using it, which helps us improve the way our website works, for example by ensuring that using are finding what they are looking for easily.
Data collected by Google Analytics cookies during your visit will include, but is not limited to;

Traffic data;
Location data;
Other communication data and the resources you access.

However, the cookies used on our website do not store any personal data.  All data collected is anonymous and will not identify you as an individual. This information is stored anonymously to assist us in the running of the website and for monitoring the activity and traffic both to and through our website.
Google store this activity information, and you can view Google’s privacy policy at http://www.google.com/intl/en-GB/policies/privacy/

Managing Cookies
You can you can control whether your computer accepts cookies or choose to delete them at any time;
You should be able to use your browser settings to help you control and manage how your computer accepts cookies. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, however some of this website may become inaccessible or not function properly.
Further information about cookies and how to manage and delete them can be found at http://www.allaboutcookies.org/.
If you do not wish this data to be collected you can remove cookies and opt out of all Google Analytics across all websites by visiting the following link: http://tools.google.com/dlpage/gaoptout  However some of our website features may not function as a result.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at info@skiphirelincoln.co.uk